Effective Date: August 2, 2026
1. General Refund Rules
Because all dishes are handcrafted and ingredients are sourced fresh, refunds follow strict timelines.
2. Small Orders (Under $500)
- Canceled within 24 hours of the event: Non-refundable
- Canceled before the 24-hour window: Eligible for partial credit toward a future order
3. Large Orders ($500+)
- Canceled within 72 hours of the event: Non-refundable
- Canceled before the 72-hour window: Eligible for partial credit
4. Credits
Credits:
- Must be used within 90 days
- Cannot be transferred to another client
- Cannot be exchanged for cash
5. No-Show or Missed Pickup
If a client misses their pickup window or is unavailable for courier delivery, the order is considered fulfilled and non-refundable.
6. Quality Concerns
If there is a concern about food quality:
- Contact us within 1 hour of delivery/pickup
- Provide photos and details
- We will review and determine appropriate resolution